By the time I took over in 2014, Weigh 'n Pay had been running for more than two decades. It had outlasted competitors, survived recessions, moved suburbs, lost partners, and outlived the franchising dream to become something quieter and more durable: a single, well-loved store that knew exactly what it was. Mum had been through serious health issues in the years leading up to the handover. Staff had kept the store running during the periods when she couldn't be there (than